THE BEST ROOFING COMPANY

1. Information We Collect

We collect information that you voluntarily provide to us when requesting estimates, scheduling inspections, signing contracts, or communicating with our team. This information may include:

● Contact Data: Full name, physical property address, billing address, phone number, and email address.

● Project Data: Property details, photos of property damage, insurance carrier details, and claim numbers.

● Payment Data: Credit card numbers, bank account numbers, or check details processed through our secure, third-party payment gateways.

● Communication Data: Text message logs, email threads, and recorded phone calls for customer service and quality training purposes.

2. How We Use Your Information

We utilize the collected information to fulfill our contracting obligations, including:

● Scheduling, performing, and billing for our roofing, gutter, siding, and restoration services.

● Communicating project updates, booking confirmations, invoices, and follow-up requests.

● Coordinating directly with municipal authorities for permits and insurance adjusters for claim processing.

● Distributing critical service alerts, automated appointment reminders, and requested marketing promotions.

3. SMS and Mobile Communication Compliance

We value your communication preferences. In compliance with A2P 10DLC mobile carrier standards:

● Consent: Mobile phone numbers collected for text messaging purposes will only receive automated system updates, reminder messages, or marketing texts if explicit opt-in consent is provided via our website forms, estimate approvals, or signed agreements.

● No Sharing of SMS Consent: Text messaging originator opt-in data and consent will not be shared with, sold to, or rented to any third parties or affiliates for marketing or promotional purposes under any circumstances.

● Opt-Out: You can cancel mobile text communications at any time by replying "STOP" to any text message received from our system.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We only share data with external entities to the extent necessary to deliver our services, including:

● Subcontractors: Local field technicians or trade specialists assigned to complete specific segments of your construction project.

● Service Providers: Trusted third-party software platforms that power our operations, such as customer relationship management (CRM) tools, communication networks, and payment processors.

● Legal and Regulatory Obligations: Municipal building departments for mandatory permit applications, and law enforcement or judicial bodies if required by applicable South Carolina state laws.

5. Data Security

We implement reasonable physical, technical, and administrative security measures designed to protect your personal data from unauthorized access, loss, alteration, or disclosure. However, no data transmission over the internet or wireless network can be guaranteed 100% secure.

6. Marketing and Project Photography

As specified in our Terms and Conditions, we reserve the right to capture and utilize digital photographs of completed exterior property work for our portfolio, website case studies, and marketing materials. We will ensure no sensitive personal details or visible addresses are published. If you prefer to opt out of project photography, please notify us in writing.

7. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the State of South Carolina. Any legal disputes concerning data privacy or breaches shall be handled exclusively in the courts located within Horry County, South Carolina.

8. Contact and Opt-Out Information

If you have questions about this Privacy Policy, wish to update your personal data, or want to revoke your consent to receive future communications, please reach out to us directly:

● Lowe Roofing and Restoration

● 4504-D Ailsa Ct, Myrtle Beach, SC 29579

● Phone: 888.383.2939

● Email: [email protected]