1. Scope of Services

● The Company provides roof repair, roof replacement, exterior contracting, gutter and siding services, emergency tarping, inspection reports, and related services (“Services”) at the Client’s property identified in the estimate or work order.

● Services provided are limited to those described in the written estimate, proposal, or contract. Any additional work requires written approval and may incur extra charges.

2. Estimates, Inspections & Acceptance

● Inspections and written estimates may be provided free or per agreed fee. Estimates are valid for the period stated on the estimate, otherwise 30 days from issuance.

● Acceptance of an estimate is required in writing (signed contract, email confirmation, or electronic signature) before work begins, unless otherwise agreed.

● All estimates are based on visible conditions at the time of inspection. Hidden conditions discovered during the work may result in change orders and additional charges.

3. Pricing & Payment Terms

● Payment terms will be set forth in the estimate/contract. Standard payment schedule: deposit at contract signing, progress payments as specified, and final payment upon completion and Client acceptance.

● Payment methods accepted: check, credit card, ACH, or other methods specified in the contract.

● Late payments may incur interest at the lesser of 1.5% per month or the maximum allowed by law, plus collection costs and attorney fees if applicable.

4. Scheduling, Access & Site Conditions

● Client must provide reasonable access to the property and secure pets and personal items. Work scheduling is subject to weather and material availability.

● The Company will provide an estimated start date and completion timeline; these are estimates only and not guaranteed.

● If access is not provided or site conditions prevent work as scheduled, additional fees for rescheduling or remediation may apply.

5. Change Orders & Additional Work

Any changes to scope, materials, or specifications requested by the Client or required due to unforeseen conditions will be documented in a written change order and billed separately.

Work will not proceed on change-ordered items until the change order is accepted by the Client.

6. Permits & Codes

● The Company will obtain required permits when specified in the contract or as agreed. Permit fees, inspections, and code compliance costs are the Client’s responsibility unless otherwise stated.

● The Client is responsible for disclosing known property issues (e.g., asbestos, lead paint, structural concerns).

7. Warranties & Guarantees

● Manufacturer warranties on materials (shingles, accessories) apply per the manufacturer’s terms and must be registered as required. The Company’s role is limited to facilitating warranty claims when appropriate.

● The Company provides a workmanship warranty as stated in the written contract. Warranty coverage does not apply to damage from subsequent storms, acts of God, lack of maintenance, alterations by others, or improper use.

● Warranties are void if final payment has not been made in full.

8. Insurance & Liability

● The Company carries general liability and workers’ compensation insurance. Certificates of insurance are available upon request.

● To the maximum extent permitted by law, the Company’s liability for any claim arising from Services shall not exceed the total amount paid by the Client for the specific work giving rise to the claim.

● The Company is not liable for indirect, incidental, consequential, special, or punitive damages, including loss of use, lost income, or emotional distress.

9. Indemnification

● The Client agrees to indemnify, defend, and hold harmless the Company, its employees, subcontractors, and agents from any claims, damages, liabilities, costs, and expenses (including attorney fees) arising from Client’s negligence, failure to disclose property conditions, breach of this Agreement, or third-party claims related to alterations performed by others.

10. Insurance Claims & Adjuster Coordination

● If work involves an insurance claim, the Company may provide documentation, photo reports, and scope of damage. The Client authorizes the Company to communicate with the insurance adjuster as needed, if authorized in writing.

● The Company does not guarantee claim approval or specific insurance outcomes.

11. Subcontractors & Materials

● The Company may use subcontractors to perform portions of the work. Subcontractors are bound by applicable insurance and safety requirements.

● The Company will obtain materials as specified. Material substitutions require Client approval and may change price or appearance.

12. Site Cleanup & Property Protection

● The Company will undertake reasonable efforts to protect property and perform cleanup. Final cleanup is the Client’s responsibility for personal items and landscaping that are not documented prior to work.

● The Client should remove or secure fragile items, vehicles, or valuables in the work area prior to work commencing.

13. Cancellation & Termination

● Either party may terminate the contract for material breach with written notice if the breach remains uncured after a reasonable cure period.

● If the Client cancels after materials have been ordered or work begun, the Client may be responsible for cancellation fees, costs incurred, and reasonable compensation for work performed.

14. Dispute Resolution

● Any dispute arising from this Agreement shall first be attempted to be resolved by good-faith negotiation between the parties.

● If unresolved, disputes shall be submitted to mediation in Horry County, South Carolina, before either party pursues litigation. If mediation fails, parties may seek relief in state or federal courts located in South Carolina.

● Governing law: State of South Carolina.

15. Confidentiality & Privacy

● The Company will protect personal information in accordance with its privacy policy. Client authorizes use of photos of the completed work for marketing purposes unless Client provides written objection prior to work.

● The Company is permitted to place business signage on the property during work unless otherwise requested.

16. Intellectual Property

● All marketing materials, proposals, reports, and intellectual property created by the Company remain its property unless otherwise agreed. Client is granted a limited license to use deliverables for property-related purposes.

17. Force Majeure

● The Company is not responsible for delays or failures caused by events beyond its reasonable control, including severe weather, acts of God, strikes, material shortages, or governmental actions.

18. Notices

● Notices shall be sent to the contact information provided on the estimate or contract.

● Company contact: Lowe Roofing and Restoration, 4504-D Ailsa Ct, Myrtle Beach, SC 29579, Phone: 888.383.2939, Email: [email protected].

19. Entire Agreement & Severability

● This Agreement, together with the written estimate/contract, constitutes the entire agreement between the parties and supersedes prior communications.

● If any provision is found invalid or unenforceable, the remaining provisions remain in full force.

20. Amendments

● The Company may update these Terms and Conditions from time to time; material changes will be provided to existing Clients in writing. Continued engagement after notice constitutes acceptance.

21. Consumer Rights

● These Terms do not limit any statutory consumer rights. If any provision conflicts with applicable law, the law shall control and the remaining provisions shall remain effective.

Acknowledgment
By signing the estimate or otherwise authorizing work, the Client acknowledges having read, understood, and agreed to these Terms and Conditions.

For questions or to request a copy of insurance certificates, warranty documents, or permits, contact:

● Lowe Roofing and Restoration

● 4504-D Ailsa Ct, Myrtle Beach, SC 29579

● Phone: 888.383.2939

● Email: [email protected]